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| a trucking company who kept having shipments that were picked up late and arrived late. They started a policy where every dispatcher had to set up a trip AND then ride with the trucker on that trip once a year. Once they got on the road and actually found out what it was like they claim their late pick ups and drops almost disappeared.
I've aways claimed that any engineer who designed a machine should have to try to service it himself before it goes into production. | |
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Working with new product development
