Ed, I can tell you how to get a quick response from a major company.  JD failed to answer an email concerning the return of my money on an overpaid debt.  They replied with normal customer service (?) bs and a link to email my question, which is where I emailed by original quetion from.  Fired email back about worthless customer service and I would find someone in the ivory tower and have someone's head on a platter.  This was Monday.  Tuesday morning I get a phone call from JD.  Guy explains he can mail me a check or credit my account.  Then he proceeds to tell me he is in charge of handling threats and needs to ask me a few questions regarding intent.  He probably wishes he didn't start that conversation, but I got results.

By the way, look for me on the next America's Most Wanted.  They are probably coming to get me.  That's okay.  I'm calling Snerdly to be my lawyer.